Refund and Return Policy – Zhavia Store

Thank you for choosing Zhavia Store for your shopping needs. We strive to provide quality products and excellent customer service. Please take a moment to review our Refund and Return Policy to ensure a smooth shopping experience. If you have any questions, feel free to contact us at info@zhavialtd.com or call us at +447848151340.

Returns

If you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a return, please contact our customer service team at info@zhavialtd.com. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process.

Please note that the customer is responsible for the return shipping costs unless the return is due to a defect or error on our part.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

Exchanges

If you wish to exchange an item, please contact our customer service team at info@zhavialtd.com. Include your order number, the item you would like to exchange, and the new item you would like in return. We will provide you with instructions on how to proceed with the exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Provide your order number, a description of the issue, and photographic evidence if possible. We will arrange for a replacement or offer a full refund, including shipping costs.

Contact Information:

Zhavia Store
Email: info@zhavialtd.com
Phone: +447848151340
Address: 105 Summerfield, Birmingham, B16 0EN, West Midlands, UK.

We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Please review this policy periodically for changes.